Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, and password when you create an account
• Process Data: The workflows, processes, and documentation you create within Streamline
• Payment Information: Billing details processed securely through Stripe (we do not store full card numbers)
• Usage Data: How you interact with our platform to improve our services
• Communications: Information you provide when contacting our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues or fraud

3. Data Storage and Security

We take the security of your data seriously:

• All data is encrypted in transit using TLS 1.3
• Data at rest is encrypted using AES-256 encryption
• We use secure, SOC 2 Type II compliant infrastructure
• Regular security audits and penetration testing
• Access to user data is strictly limited to authorized personnel

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (e.g., payment processing, hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. AI and Your Data

Regarding our AI-powered features:

• Your process data is used only to provide AI analysis for your account
• We do not use your data to train AI models
• AI processing is performed on secure, isolated infrastructure
• You retain full ownership of all content you create

6. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Export: Export your data in a portable format
• Opt-out: Opt out of marketing communications at any time

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. In accordance with our Fair Access Promise, you retain access to view and export your processes even after canceling your subscription. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our platform is used
• Improve our services based on usage patterns

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including GDPR for European users.

10. Children's Privacy

Streamline is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Streamline after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: