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Our Commitment to You

Our Promise

We believe software should serve you, not trap you. Here's our commitment to building a fair, transparent product that respects your work and your time.

The Moment That Changed Everything

We were sitting in a boardroom, staring at a cancellation email from a software vendor we'd used for three years. The message was polite, almost friendly. But buried in paragraph four was the real news: once our subscription ended, we'd lose access to everything we'd built inside their platform.

Three years of documented processes. Hundreds of hours of work. Gone—unless we kept paying.

That's when it hit us: we weren't their customer. We were their hostage.

The worst part? This wasn't a bug. It was a feature. The entire business model was built around making it painful to leave. And we'd walked right into it.

When we started building Streamline, we made a promise to ourselves: we would never do that to another business owner.

The Problem With "Industry Standard"

Let's be honest about what most SaaS companies do. They call it "data retention policies" or "subscription-based access," but here's what it really means:

What They SayWhat They Mean
"Your data is stored securely in our cloud"We control your data, not you
"Access requires an active subscription"Pay us forever or lose everything
"Export functionality available on Enterprise plans"Want your own data? Pay more
"30-day grace period after cancellation"You have one month to panic

This isn't about security or technical limitations. It's about leverage. The harder it is to leave, the less the product has to actually be good.

The Streamline Promise

When we say "you keep what you create—forever," we mean exactly that. Here's the commitment, in plain language:

If you cancel your Streamline subscription:

1

You can still view all your saved processes.

Every workflow you documented, every step you simplified—it's still there. You can log in and see it anytime.

2

You can still copy and reference your content.

Need to paste a process into a training document? Go ahead. It's your work.

3

You can still export your data.

PDF, Word, whatever format you need. Your processes, your files.

4

You just can't create new AI-simplified processes

beyond the free tier (2 per month). That's the only limitation.

The logic is simple: you created that content. You put in the work. We just helped you organize it. Why should we hold it hostage?

Why Customers Actually Stay

Our retention strategy is simple: be so useful that you want to stay.

Ongoing AI Assistance

New processes need simplifying. Teams change. Workflows evolve. The AI keeps helping.

Team Growth

As your company grows, more people need access. Collaboration features matter.

Continuous Updates

We're always improving. New templates, better AI, more features. Subscribers get it all.

Support When You Need It

Questions come up. Problems need solving. Active subscribers get priority help.

Notice what's not on that list? "Fear of losing their data."

Our Commitment, In Writing

The Streamline Fair Access Promise

If you use Streamline to document your processes, that work belongs to you.

If you cancel your subscription, you will retain full access to view, copy, and export everything you created.

We will never delete your data as punishment for leaving.

We will never hold your work hostage to force you to stay.

A customer who leaves happy may come back. A customer who feels trapped never will. We'd rather earn your business every month than trap you into staying.

Ready to Try a Different Kind of SaaS?

If you're tired of feeling locked into tools that don't respect your work, give Streamline a try.

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